So I have just spent two days solid running a "Clinic" talking to HVAC business owners - all of whom were distressed in some way. So I thought I would share what I have learned with you.

No business, too much business, lots of sales but no money in the bank, feeling out of control - trapped and one guy told me he felt like his business was a prison.

There are people hurting out there - all good hard working family people that for whatever reason have lost their way.

A lack of some form of business education was the root cause of the issues I heard. Lack of strategy, thinking, planning.

Some simple yet critical things missing or done badly in their business causing them significant pain.

Here is what I know....(and it makes me happy that they all start with a C - simple things please simple minds)

1) Culture - poor culture is a killer. It leads to bad attitudes and poor performance from your people. And that was the number one biggest issue. Poor culture = piss poor people perform...